Workshop Manager

High quality service delivery and customer outcomes are core to the MC business and its brand. The MC Workshop and bike servicing are central to achieving this, and we take pride in always going the extra mile for our customers and riding community.

This role sets the standard for the MC Workshop in delivering a superior customer experience across all aspects: hands-on servicing, safety, and excellence. The Workshop Manager is a hands-on mechanic responsible for managing the workshop end to end, including leading the workshop team. As a team member at MC, you may also be required to handle the customer service interface and advise on retail sales as needed.

The role is full-time and reports to the MC Cyclery Store Manager. The workshop team, including the bicycle mechanics, reports to this position. All employees remain accountable to the owners.

What the role involves

• A minimum of 5 years' experience as a professional bicycle mechanic, together with experience running a workshop or leading a high performance team.
• Planning and executing the workshop servicing quota daily, including timeliness and quality.
• Monthly reviews with the Store Manager on agreed KPIs, financial and non-financial (team, personal).
• Supervision, training and proactive management of the workshop team, including daily allocation of jobs and priorities.
• Ensure alignment with the Store Manager to maintain critical store priorities and initiatives.
• Be responsible for the store and deputable in the absence of the Store Manager.
• Working to the highest standard of care on all jobs.
• Ensure the workshop is clean by the end of day, and ready to commence work at the start of day.
• Maintain a clean and safe work environment at all times, including the retail store space, and ensure compliance with workplace health and safety practices across the workshop.
• Optimise servicing processes to ensure efficiency from booking to completion, quality, and capacity.
• Manage workshop parts ordering, stock levels and supplier relationships, including warranty claims and returns.
• Maintain accurate product, customer and inventory levels and servicing data in POS.
• As required, support the Store Manager in customer service and sales, and provide input on product opportunities and needs.
• Aware of key industry trends, bringing intel of new products and initiatives to the wider team regularly.
• Proactive and positive engagement with MC Velo, including member liaison and social club activities when required.
• Attend events on behalf of MC, which may be out of hours.

What you need

• Solid experience and track record in bicycle construction and servicing, across mechanical and electronic setups.
• Strong customer service ethos and sales capability.
• Proven customer-facing, interpersonal, and team leadership skills.
• Ability and aptitude to work at pace, yet with a priority on quality and safety.
• POS literate. VendHQ and Hubtiger experience is highly desirable but not essential.

Terms

• Full-time, Monday to Friday, at 108 Anzac Parade, Kensington.
• Reports to the Store Manager. The workshop team reports to this role.
• Salary to be confirmed, and discussed with candidates during the process.
• Three month probationary period.

About MC Cyclery

MC has been part of Sydney's Eastern Beaches cycling scene since 1975, beginning life as Maroubra Cycles and trading continuously for more than 50 years.

Now located at 108 Anzac Parade, Kensington, MC is an owner run store offering bike servicing and repairs, professional fitting, premium custom builds, and road, gravel and e-bike hire, alongside bikes and accessories. At the heart of the shop is MC Velo, our riding community, with regular road and gravel rides finishing over coffee. We pride ourselves on customer care, honest value, and riding what we sell — all day, every day.